making an insurance claim

Making an Insurance Claim

Simple, hassle-free service for making an insurance claim

The reality is that insurance is rarely simple and it tends to get more complicated when you have to make a claim. It’s frustrating and we understand that. That’s why we have people here to help you make the claim and to make that process as easy as possible for you.

At Carbon, we have a specialist claims team that is always available to help you through the process and minimise the time you need to spend. We can negotiate the best outcome for you and of course keep you informed every step of the way.

Here’s a handy check list of what to do in the event of a claim:

Report

Report

Report your claim to Carbon Insurance Brokers as soon as possible by phone or email.

Contact authorities

Contact authorities

For claims relating to theft or malicious damage, contact the police immediately. Provide a police report number with the claim.

Be vigilant

Be vigilant

Take all possible steps to minimise the costs and prevent any further damage.

Stay calm

Stay calm

Do not make any admissions of liability for loss or damage.

Claim form

Claim form

Complete a claim form and return to our office at your earliest convenience, along with supporting documentation such as quotes, photos and proof of ownership.

Please contact us in the event of a claim and we will send you the relevant form. We look forward to assisting you with your claim.
Con Bochrinis (AR No. 1263424) and Carbon Insurance Brokers Global Pty Ltd t/as Carbon Insurance Brokers, ABN 57 602 231 765 (AR No. 468039) are Authorised Representatives of the Apollo Risk Services Pty Ltd ABN 60 367 225 615, ACN 150 334 348, AFSL No. 403 727 (Licensee).
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