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About Cotter Floors
Established in 1955, Cotter Floors is one of Victoria’s longest-standing commercial flooring companies and a proudly family-run business. Known for their commitment to quality, industry knowledge and personalised service, they’ve become a trusted name across the Victorian construction sector.
With decades of hands-on experience, the Cotter Floors team brings insight, craftsmanship and care to every project. From expert installers to long-serving support staff, they’re united by a shared passion for getting the job done right and treating every client like part of the family.
The business is built on strong values: open communication, transparency and long-term relationships. By understanding each client’s objectives, they tailor solutions that meet practical needs and consistently exceed expectations.
The Challenge: Transitioning a Legacy Business
When Cotter Floors first engaged Carbon, they were navigating a major change. Their long-time bookkeeper had retired and Director Stephen Bailey was stepping back, passing the reins to General Manager Jarryd Bailey.
As someone who grew up in the business and knows what it takes to keep operations running smoothly on and off the tools, Jarryd saw the opportunity not just to continue the business but to modernise it.
Cotter Floors had relied on traditional processes for years, paper-based records, a weekly on-site bookkeeper and limited visibility between updates. While that system had served them well in the past, it was no longer sustainable.
“At the time, our business was built on very manual and traditional processes but I saw an opportunity to bring in smarter, digital systems. I wanted more visibility, less admin and a partner who could help us evolve,” says Jarryd Bailey.
Jarryd wasn’t just looking for software, he needed a proactive partner who could manage the transition, keep things practical, and preserve the personal feel of their family-run business.
How Carbon Helped
When Jarryd first connected with Kate Kapovic, Bookkeeping & CFO Services Partner at Carbon Mornington Peninsula, Cotter Floors was still stuck in manual mode. Invoicing required physical handover, key financial updates only came weekly and admin was a constant time drain.
“We were heavily reliant on a weekly on-site bookkeeper, loads of paperwork and very little visibility. It made it hard to plan, to pivot or even know where we stood day to day.”
Kate and the team led a seamless transition from MYOB to Xero, moving Cotter Floors to a cloud-based system that eliminated paperwork, reduced admin and enabled remote support, all while integrating with their existing CRM and using tools like Hubdoc for real-time expense capture.
“From my first conversation with Kate, we discussed transitioning to Xero and she managed the process from start to finish with ease. She helped us move from a paper-heavy, in-person system to a cloud-based setup that allowed her to handle all of our bookkeeping remotely, at a reduced capacity.”
Since then, we’ve integrated Xero with their CRM, which has streamlined their accounts even more. Using Hubdoc and other add-ons has also been incredibly valuable. What started as a necessary change quickly became one of the best decisions Cotter Floors made for improving how their business runs day to day.
Carbon Services
Since bringing Carbon on board, our business operations have become significantly more efficient and transparent. The move to Xero, along with tools like Hubdoc and CRM integration, has allowed us to reduce admin time, simplify our processes and gain real-time visibility over our finances,” says Jarryd Bailey.
What used to take days of paperwork and on-site processing is now handled remotely in just a few hours. This gives Jarryd more time to focus on clients, staff and business growth, all backed by reliable numbers and seamless systems.
With modern tools and ongoing support from Carbon, Cotter Floors continues to operate with confidence while staying true to their roots as a proud family business.
Bookkeeping & CFO Services:
A Smarter Way Forward for Trade & Construction Businesses
If you’re running a trade or construction business, whether it’s flooring, fit-outs, electrical or plumbing, you might be facing the same challenges: outdated systems, growing admin and limited visibility over your finances.
Cotter Floors shows how legacy and innovation can go hand-in-hand. With the right systems and support, you can reduce stress, regain time and stay in control.
Whether you’re planning a leadership transition or simply want to modernise how you operate, Carbon’s local experts are ready to help.
Let’s chat about how we can simplify your processes and give you confidence in your numbers.
Explore Cotter Floors
Proudly family-owned and operated since 1955, Cotter Floors continues to set the standard for quality commercial flooring across Victoria. Explore their recent projects and trusted services.
What started as a necessary change quickly
became one of the best decisions we’ve made
for improving how our business runs day to day.
With Carbon’s help, we’ve modernised our
systems, freed up time and now have full
visibility over our finances.
Jarryd Bailey
General Manager, Cotter Floors
