CARBON FINANCE

ACN 168 673 569 ABN 35 880 724 657

CREDIT REPRESENTATIVE 458544 & 460456 AUSTRALIAN CREDIT LICENCE NUMBER 366520

 

INTERNAL DISPUTE RESOLUTION (IDR)

Should you have a complaint we will do the best to resolve it via our INTERNAL DISPUTE RESOLUTON process.

Complaints can be made by contacting our Complaints Contact person – Kim Dixon

  • By email: kimd@spfgroup.com.au
  • By written letter: PO BOX 1796 SUBIACO WA 6904
  • By facsimile: (08) 9286 6899
  • By telephone: (08) 9286 6888
  • In person: 325 Churchill Avenue Subiaco WA 6008

We will endeavour to deal with your complaint as quickly as possible.

EXTERNAL DISPUTE RESOLUTION (EDR)

CARBON FINANCE  is a member of an independent external dispute resolution scheme, the Credit & Investments Ombudsman (CIO). If at any time, you feel your complaint remains unresolved or you wish CIO to further investigate your complaint, you can contact CIO as detailed below:

CREDIT & INVESTMENTS OMBUDSMAN